What can I book online?
European, Longhaul, Lapland and our Sunway Escorted Tours are all bookable online. For our other products and special requests please call 01 2311800
and one of our Travel Experts will be happy to assist.
When booking online, how much will be debited from my card?
Packages bookable online have a €300pp deposit. You can opt to pay the deposit with the final balance due 10 weeks before departure or pay in full
at the time of booking.
Note: Escorted tours without flights have deposits of €150pp
Do I need to have travel insurance before travel?
It is not compulsory to take out Sunway insurance, however it is essential to have some form of holiday insurance equal to our better than ours.
We recommend you ensure that any alternative insurance policy includes covers for (a) loss of baggage, (b) flight delays, (c) cover while in resort,
(d) cancellation of your holiday prior to travel, and (e) winter sports cover for Lapland or skiing holidays. To view the Sunway insurance cover
click here.
What do Sunway.ie do with passenger information?
Any information obtained via this website will be used for the purposes of carrying out bookings and communication with you in respect of them.
This information allows us to process your holiday booking and to send through your holiday itinerary by E-mail or post. We ask for your telephone
number so that we can contact you urgently if there is a problem with your reservation. We may use the information we collect to notify you about
new Sunway Travel services, important functional changes to the site and special offers we think you'll find valuable.
Does Sunway.ie disclose information it collects to outside parties?
We only provide information to our suppliers in relation to your travel arrangements to provide service for your holiday. This information will not
be used for any other reason other than for the specific holiday booked online.
Does 'Half-board' include breakfast and dinner or breakfast and lunch?
In general, half board includes breakfast and dinner. Some properties allow you to avail of lunch instead of dinner but not in all cases. Where
available, this can be organised on arrival at your hotel reception.
Can I book holidays for short or long stays?
Yes, Sunway offer a variety of holiday stays from 1 night to 30 nights.
I booked my trip online but need to make changes to it.
All changes need written notification from the lead passenger. Please email changes to admin@sunway.ie
What is my baggage allowance?
We offer a range of baggage options which is shown during your booking process. In many cases you can choose from a list of baggage options.
Do infants have their own baggage allowance?
No, it is taken as part of a full paying passenger's baggage allowance.
Are transfers included in my package?
Transfers are optional extras except for our Sunway Escorted Tour packages and Lapland Program.
My tickets haven't delivered to my email account (inbox) - what should I do?
Your holiday needs to be paid in full and the terms & conditions accepted in order for your tickets to be released. Please also check all
folders in your email account i.e. spam/junk mail also. If they have not been received please email eticket@sunway.ie
or call 01 2311800 and quote your reference with an alternative email address.
